Terms & Conditions

These Terms and Conditions (“Terms”, “Terms and Conditions” or “Agreement”) govern the registration, onboarding, listing, use of Platform services and provision of Services by Artists through the Mehndi Wala Platform.

The Platform is owned and operated by Mehndi Wala Arts Pvt. Ltd. (“Company”, “Mehndi Wala”, “we”, “us” or “our”).

The Platform may include the Mehndi Wala website, mobile applications, web applications, software, Artist dashboards, Customer interfaces, communication tools, enquiry functionality, booking functionality, payment-related functionality, subscription services, portfolio tools, analytics, promotional features, AI-assisted features and other technology services made available by the Company.

By registering as an Artist, completing onboarding, creating or publishing an Artist profile, submitting KYC information, responding to or accepting an Enquiry, communicating with a Customer, purchasing a subscription, using a paid Platform feature, accepting a Booking, receiving a payment through supported Platform functionality, uploading Content, or otherwise using the Platform as an Artist, you acknowledge that you have had an opportunity to review these Terms and agree to be bound by them to the extent permitted by applicable law.

If you do not agree with these Terms, you must not register as an Artist or continue to use the Platform in the capacity of an Artist.

Where the Platform requires express electronic acceptance, including through a checkbox, button, OTP, electronic confirmation or similar mechanism, your affirmative action may constitute acceptance of these Terms, subject to applicable law.

If you act on behalf of a studio, business, partnership, company, team or other organisation, you represent and warrant that you have authority to act on behalf of and bind that entity.

These Artist Terms establish the contractual framework between the Company and an Artist in relation to:

• Artist registration and onboarding;
• Artist verification and KYC;
• Artist profiles and portfolios;
• enquiries and Customer communications;
• bookings and booking records;
• Artist subscriptions and other commercial services;
• payment-related functionality;
• cancellations, refunds and rescheduling;
• reviews and ratings;
• Artist Content and intellectual property;
• Customer information and data protection;
• Platform rules and prohibited conduct;
• suspension and termination;
• disputes and grievance handling;
• liability and indemnification; and
• other use of the Platform by the Artist.

These Terms apply specifically to Artists.

Customers may be governed by separate Customer Terms and Conditions.

Where an Artist also uses the Platform as a Customer, the applicable Customer Terms may additionally apply to that activity.

For the purposes of these Terms, the following definitions apply.

3.1“Platform”

“Platform” means the Mehndi Wala website, mobile applications, web applications, software, databases, dashboards, APIs, communication systems, booking systems, payment-related functionality and other digital services operated or made available by the Company.

3.2“Company”

“Company” means Mehndi Wala Arts Pvt. Ltd.

3.3“Mehndi Wala”

“Mehndi Wala” refers to the brand and Platform operated by the Company.

3.4“Artist”

“Artist” means an independent mehndi artist, henna artist, professional, individual service provider, studio, team, business or other service provider who creates a profile, lists Services or otherwise provides Services through the Platform.

3.5“Customer”

“Customer” means a person who uses the Platform to discover, compare, enquire about, communicate with, book or obtain Services from an Artist.

3.6“User”

“User” includes an Artist, Customer, Visitor or other person who accesses or uses the Platform.

3.7“Service”

“Service” means mehndi, henna, bridal mehndi, guest mehndi, event mehndi, festival mehndi, at-home mehndi or any other related service offered by an Artist through the Platform.

3.8“Enquiry”

“Enquiry” means a request, message, expression of interest, service request or booking-related communication submitted by a Customer to an Artist through the Platform.

An Enquiry does not by itself constitute a confirmed Booking.

3.9“Booking”

“Booking” means a service engagement between a Customer and an Artist that has been created through the Platform and accepted or confirmed in accordance with the applicable Booking process.

3.10“Booking Confirmation”

“Booking Confirmation” means an official Platform status, confirmation record, Booking ID or other confirmation expressly indicating that the applicable Booking has been confirmed.

Payment success alone does not necessarily constitute Booking Confirmation unless the Platform expressly states otherwise.

3.11“Booking Terms”

“Booking Terms” means the specific terms applicable to a particular Booking, including, where applicable:

• Service description;
• Artist;
• Customer;
• date;
• time;
• location;
• venue;
• guest or service quantity;
• design requirements;
• total price;
• advance amount;
• balance amount;
• taxes;
• travel charges;
• additional charges;
• cancellation terms;
• rescheduling terms;
• refund terms;
• Service duration; and
• other agreed conditions.

3.12“Content”

“Content” includes photographs, videos, portfolio images, artwork, designs, text, descriptions, reviews, ratings, messages, logos, business information, documents and other materials submitted, uploaded, transmitted or displayed through the Platform.

3.13“Artist Account”

“Artist Account” means an account created for an Artist to access Artist-specific Platform functionality.

3.14“KYC”

“KYC” means identity, verification, business, tax, payment or other information reasonably requested by the Company or its authorised service providers for onboarding, compliance, security, payment processing or marketplace operations.

3.15“Platform Fees”

“Platform Fees” means subscription charges, commissions, transaction-related charges, promotional charges, software charges or other amounts payable by an Artist to the Company for applicable Platform services, as expressly disclosed.

3.16“Subscription”

“Subscription” means a paid or free Artist plan providing access to specified Platform features for a specified period or under specified conditions.

3.17“Boosted Placement”

“Boosted Placement” means a paid promotional, enhanced-visibility or profile-promotion feature made available to an Artist.

3.18“Policies”

“Policies” means applicable Platform policies, including the Privacy Policy, Cancellation and Refund Policy, Payment Policy, Booking Terms, Subscription Terms, promotional terms, Content Guidelines, Community Guidelines and other policies displayed by the Company.

4.1Minimum Age

Artist accounts are intended for persons who are legally capable of entering into binding agreements.

Unless expressly permitted by the Platform or applicable law, an individual Artist account holder must be at least 18 years of age.

4.2Business or Studio Accounts

Where an Artist operates through a studio, team, company, partnership or other organisation, the person creating or managing the account must have authority to act on behalf of that organisation.

The Artist remains responsible for ensuring that all information supplied on behalf of the organisation is accurate and authorised.

4.3Legal Compliance

The Artist must comply with all laws applicable to the Artist's business, profession and Services.

5.1Technology-Enabled Marketplace

Mehndi Wala operates as a technology-enabled marketplace and discovery platform intended to facilitate discovery, comparison, communication and booking between Customers and independent Artists.

5.2Independent Service Provider

The Artist is an independent service provider.

Nothing in these Terms makes an Artist an employee, worker, partner, franchisee, fiduciary or general agent of the Company.

The Company does not, merely by listing an Artist, become the employer or service provider of the Artist.

5.3Artist's Responsibility for Services

Unless expressly stated otherwise in a separate written agreement, the Artist is responsible for:

• performing the Service;
• Service quality;
• artistic technique;
• materials and products used;
• punctuality;
• professional conduct;
• applicable hygiene practices;
• lawful operation;
• Customer communication;
• applicable taxes;
• applicable licences or permissions;
• agreed pricing; and
• compliance with applicable Booking Terms.

5.4No Automatic Certification

Artist onboarding, KYC or verification does not constitute certification, professional licensing, quality certification, skill certification, government approval, medical certification or a guarantee of Service quality.

5.5Intermediary Status

To the extent that the Company qualifies as an intermediary under applicable law, the Company may seek to rely upon protections available to eligible intermediaries, subject to satisfaction of all applicable statutory requirements and limitations.

Nothing in these Terms guarantees that any particular statutory protection, exemption or safe-harbour provision will apply in every circumstance.

Subject to availability, eligibility and applicable plans, the Platform may provide Artists with:

• Artist profile creation;
• portfolio hosting;
• Service listing;
• Customer Enquiries;
• Platform Chat;
• booking requests;
• booking management;
• quotations or booking summaries;
• payment-related functionality;
• invoices or transaction records;
• subscription plans;
• Artist dashboards;
• analytics;
• portfolio management;
• customer relationship tools;
• promotional and Boosted Placement features;
• reviews and ratings;
• support and dispute assistance;
• notifications;
• AI-assisted tools; and
• other features introduced by the Company.

The Company may modify, upgrade, suspend, replace or discontinue individual features where reasonably necessary for operational, commercial, security, technical, legal or regulatory reasons, subject to applicable law and contractual obligations already undertaken.

The Artist may be required to provide accurate information during registration and onboarding.

The Artist must not:

• create an account using false information;
• impersonate another person;
• use another Artist's identity;
• create accounts using unauthorised business information;
• submit fraudulent KYC information; or
• deliberately conceal information required for legitimate Platform purposes.

The Company may refuse or restrict registration where reasonably necessary for security, fraud prevention, legal compliance, marketplace integrity or other legitimate reasons.

The Artist is responsible for maintaining the confidentiality and security of the Artist's account credentials, OTP access and other authentication mechanisms.

The Artist must promptly notify the Company if the Artist reasonably suspects:

• unauthorised account access;
• account takeover;
• misuse of credentials;
• fraudulent activity; or
• security compromise.

The Company may temporarily restrict access where reasonably necessary to protect the Artist, Customers, Platform or third parties.

The Company may require completion of onboarding before certain Platform features become available.

Onboarding requirements may vary depending on:

• Artist type;
• Service category;
• location;
• payment functionality;
• regulatory requirements;
• Platform risk controls;
• subscription plan;
• fraud prevention requirements; and
• other legitimate operational considerations.

The Company may request information reasonably necessary for identity verification, marketplace integrity, payment processing, fraud prevention, security, taxation or legal compliance.

Such information may include, where applicable:

• name;
• contact details;
• government-issued identification;
• business information;
• tax information;
• bank or payment information;
• address;
• service location;
• portfolio information;
• business documentation; and
• other information reasonably required for the applicable purpose.

The Company may use authorised third-party service providers to assist with verification.

The Artist authorises the Company to process such information in accordance with the Privacy Policy and applicable law.

The Artist represents that all KYC and verification information submitted is:

• genuine;
• accurate;
• current;
• complete to the extent required; and
• lawfully provided.

The Artist must not submit:

• forged documents;
• altered documents;
• borrowed identity documents;
• another person's documents without authority;
• false business information; or
• misleading information.

The Company may restrict or suspend an account where required verification cannot reasonably be completed or where submitted information appears fraudulent, inconsistent or materially inaccurate.

Where the Platform displays a verification badge or status, the meaning of that status shall be determined by the applicable Platform verification process.

Unless expressly stated otherwise, verification means only that the Company has completed specified verification checks.

Verification does not guarantee:

• skill level;
• artistic quality;
• hygiene;
• product safety;
• punctuality;
• Customer satisfaction;
• availability;
• pricing;
• legal compliance beyond the scope of the verification;
• professional qualification; or
• future performance.

An Artist profile may include:

• Artist name;
• profile photograph;
• portfolio;
• Service categories;
• Service descriptions;
• pricing;
• service area;
• location;
• experience information;
• reviews;
• ratings;
• availability;
• business information;
• response information; and
• other information permitted by the Platform.

The Artist is responsible for keeping the profile accurate, current and non-misleading.

The Company may format, categorise, moderate, display, rearrange, correct or remove profile information where reasonably necessary.

Artists must ensure that their Service descriptions and portfolio information accurately represent the Services they provide.

Artists must not:

• use another Artist's portfolio without permission;
• represent another person's work as their own;
• use misleading before-and-after images;
• make false claims regarding experience or qualifications;
• misrepresent prices;
• falsely claim awards, certifications or affiliations; or
• otherwise materially mislead Customers.

Where photographs or videos contain identifiable persons, the Artist must obtain appropriate permissions where required by law.

The Artist is responsible for delivering the Service substantially in accordance with the applicable Booking Terms.

Where applicable, the Artist should:

• arrive at the agreed location at the agreed time;
• provide the agreed Service;
• use suitable and lawful materials;
• maintain reasonable hygiene and professional standards;
• communicate material Service limitations;
• disclose relevant product or material information where reasonably necessary;
• comply with Customer-specific agreed requirements;
• maintain professional behaviour;
• respect Customer privacy;
• comply with applicable law; and
• maintain appropriate records relating to the Booking.

The Artist is responsible for materials and products used in providing Services.

The Artist must use lawful and reasonably suitable products and must comply with applicable product-safety requirements.

The Artist should communicate relevant information regarding materials where reasonably necessary for the Customer to make an informed decision.

Customers may have allergies, sensitivities or individual reactions. Artists should not make medical claims or provide medical advice unless appropriately qualified and legally permitted.

The Artist may receive Customer information necessary to respond to Enquiries or provide Services.

The Artist must use Customer information only for legitimate purposes connected with:

• responding to the Enquiry;
• arranging the Booking;
• providing the Service;
• necessary Customer support; or
• other purposes permitted by applicable law and the Platform's policies.

The Artist must not:

• sell Customer information;
• disclose Customer information unnecessarily;
• use Customer information for unrelated marketing without appropriate legal basis or consent;
• upload Customer information to unauthorised databases;
• harass Customers;
• contact Customers excessively; or
• use Customer information to circumvent Platform controls.

The Artist remains responsible for handling Customer information lawfully.

An Enquiry is a Customer request for information, availability, pricing or possible Service.

An Enquiry does not automatically constitute:

• a Booking;
• a payment obligation;
• guaranteed Customer acceptance;
• guaranteed Artist availability; or
• guaranteed revenue.

An Artist may accept, decline or respond to an Enquiry in accordance with Platform functionality and applicable law.

Artists should provide material Booking information clearly before the Booking is treated as confirmed.

A Booking may generally involve:

• Customer discovery of an Artist;
• profile and portfolio review;
• Enquiry or booking request;
• communication regarding requirements;
• price and Booking Terms;
• availability confirmation;
• Customer acceptance;
• applicable advance payment;
• payment processing;
• Platform confirmation; and

Service performance.

The exact workflow may differ depending on the Platform functionality available at the relevant time.

A Booking is considered confirmed only when the Platform expressly displays a confirmed status, Booking ID, confirmation record or other official confirmation under the applicable Platform workflow.

Payment success alone does not necessarily constitute Booking Confirmation.

If payment is successful but the Booking does not show as confirmed, the Artist should not assume that the Booking has been conclusively confirmed until the applicable Platform confirmation is issued.

The Company may investigate duplicate, failed, delayed, incomplete or incorrectly processed transactions.

Before a Booking is confirmed, the applicable terms should clearly identify, where relevant:

• Artist;
• Customer;
• Service;
• date;
• time;
• venue;
• location;
• number of persons or service quantity;
• design requirements;
• total price;
• advance;
• balance;
• taxes;
• travel charges;
• additional charges;
• Service duration;
• cancellation policy;
• rescheduling policy;
• refund terms; and
• other material conditions.

The Artist must not knowingly conceal material charges or conditions from the Customer.

Artists are responsible for providing accurate pricing information.

Where a price is shown as a starting price, approximate price, package price or price subject to requirements, the applicable basis should be clear.

Any material additional charge should, where reasonably practicable, be disclosed before Booking Confirmation.

Where an advance payment is required, the applicable amount shall be determined by the relevant Booking Terms.

There is no universal advance percentage applicable to all Artist Bookings unless expressly established by the Platform.

The Artist must not falsely represent an advance payment as a Company-mandated percentage where no such universal rule exists.

Where a balance remains payable after the advance, the Customer shall pay the balance in accordance with the applicable Booking Terms.

The Artist should maintain appropriate payment records.

Any additional amount requested after Booking Confirmation should be consistent with the Booking Terms unless the Customer expressly agrees to a legitimate additional Service or applicable change.

Payments may be processed through third-party payment service providers.

The Company may receive transaction information necessary for payment processing, reconciliation, support, fraud prevention, accounting and legal compliance.

Payment processing may be subject to:

• authentication;
• banking procedures;
• payment-provider rules;
• transaction limits;
• security checks;
• refund processing;
• chargebacks; and
• applicable law.

The Company does not become a bank or financial institution merely because payment functionality is available through the Platform.

Depending on the applicable commercial model, Artists may be charged for:

• Subscription plans;
• booking-related Platform fees;
• commissions;
• Boosted Placement;
• promotional services;
• premium features;
• software/business-management features; or
• other paid Platform services.

The applicable amount shall be communicated through the relevant Platform interface, order summary, subscription page, invoice, commercial communication or other applicable disclosure.

The Company shall not be deemed to have guaranteed any particular number of:

• Enquiries;
• Bookings;
• Customers;
• revenue;
• impressions;
• profile views; or
• ranking positions
• merely because an Artist purchases a subscription or promotional feature.

Where an Artist purchases a Subscription, the applicable Subscription Terms shall specify, where relevant:

• plan;
• price;
• billing period;
• features;
• renewal conditions;
• applicable taxes;
• cancellation conditions;
• upgrade/downgrade conditions; and
• other applicable commercial terms.

Subscription benefits are subject to the applicable plan and Platform functionality.

The Company may change future Subscription pricing prospectively, subject to applicable law and the applicable commercial terms.

The Company may offer paid promotional features that provide enhanced visibility.

Boosted Placement:

• does not guarantee a Booking;
• does not guarantee a particular ranking;
• does not certify Artist quality;
• does not guarantee Customer satisfaction;
• does not guarantee a minimum number of Enquiries; and
• does not guarantee revenue.

Where appropriate, promotional placements may be identified as promoted, sponsored, boosted or otherwise commercially supported.

Artist search results may be determined using multiple factors, including:

• relevance;
• location;
• service category;
• Customer preferences;
• availability information;
• profile completeness;
• reviews;
• ratings;
• responsiveness;
• Platform eligibility;
• historical Platform signals;
• commercial features;
• promotional placement; and
• technical or operational considerations.

The Company may modify ranking and recommendation systems over time.

No Artist is entitled to a permanent or guaranteed position in search results.

Artists may charge reasonable additional amounts for travel or other Services where legally permitted and applicable.

Such charges should be clearly disclosed and agreed before Booking Confirmation where reasonably practicable.

An Artist must not describe a location as “outstation” or apply a travel charge in a misleading manner.

Service area, locality, venue, travel distance and geographic classification may be different concepts.

Cancellation rights shall be governed by:

• applicable mandatory law;
• specific Booking Terms;
• applicable Cancellation and Refund Policy; and
• other specific terms applicable to the Booking.

The consequences of cancellation may depend on:

• time of cancellation;
• advance paid;
• reason for cancellation;
• Service date;
• replacement availability;
• Artist policy;
• Customer policy;
• Platform policy; and
• applicable law.

Rescheduling is subject to Artist availability and the applicable Booking Terms.

An Artist should not unreasonably change a confirmed Booking without communicating with the Customer and using the applicable Platform process where available.

Any material change to:

• date;
• time;
• location;
• Service scope;
• price; or
• other material Booking Terms
• should be communicated clearly and documented where possible.

Where a refund becomes applicable, the amount and timing may depend on:

• Booking Terms;
• Cancellation and Refund Policy;
• reason for cancellation;
• payment status;
• payment provider procedures;
• bank processing;
• chargebacks; and
• applicable law.

Nothing in these Terms removes a refund or remedy that is mandatory under applicable law.

If a Customer initiates a chargeback or payment dispute, the Company may provide relevant transaction information and records to the applicable payment provider or financial institution.

The Company may temporarily restrict an Artist Account where reasonably necessary to investigate suspected:

• fraud;
• payment abuse;
• duplicate transactions;
• unauthorised transactions;
• manipulation; or
• other payment-related misconduct.

Where an Artist receives money that is later determined to have been paid incorrectly, fraudulently or without entitlement, the Company may seek recovery or adjustment to the extent permitted by applicable law.

Artists and Customers may communicate outside the Platform where legally and technically permitted.

However, the Artist acknowledges that the Company may not have access to:

• external messages;
• external calls;
• cash payments;
• external payment records;
• external agreements; or
• other off-Platform communications.

Consequently, Platform records, payment protections, dispute assistance and other Platform mechanisms may not apply to transactions completed entirely outside the Platform.

Artists must not use off-Platform arrangements for the purpose of intentionally circumventing applicable Platform fees, commissions, subscriptions or other contractual obligations.

Where Platform Chat or other communication functionality is available, Artists should use it for material Booking information.

Platform communications may be stored or processed in accordance with the Privacy Policy and applicable law.

The Company may use Platform records to:

• support Customers and Artists;
• investigate disputes;
• detect fraud;
• protect Platform security;
• enforce policies; and
• comply with legal requirements.

Eligible Customers or Users may be permitted to submit reviews and ratings.

Reviews should reflect genuine experiences.

Artists must not:

• create fake reviews;
• purchase fake reviews;
• manipulate ratings;
• impersonate Customers;
• threaten Customers for negative reviews;
• offer prohibited incentives for reviews;
• coordinate fraudulent rating campaigns; or
• manipulate reviews relating to competing Artists.

The Company may moderate, remove, restrict or investigate reviews where reasonably necessary under Platform policies or applicable law.

A “verified” review or verification indicator, where used, means only that the Platform has verified the particular fact specified by that indicator. It does not necessarily mean that the Company endorses the review or guarantees the underlying experience.

Artists retain ownership of Content they lawfully own.

By submitting Content to the Platform, the Artist grants the Company a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, format, display, communicate, distribute and use the Content for purposes reasonably connected with:

• operating the Platform;
• displaying Artist profiles;
• providing Platform Services;
• improving Platform functionality;
• security and fraud prevention;
• customer support;
• analytics;
• marketing and promotion of the Platform; and
• related legitimate business purposes,
• subject to applicable law and the Privacy Policy.

This licence does not transfer ownership of the Artist's underlying intellectual property.

The Company may use technical transformations necessary to display Content across devices, formats or Platform interfaces.

By submitting Content, the Artist represents that:

• the Artist owns the Content or has sufficient rights to use it;
• the Artist has obtained required permissions;
• the Content does not knowingly infringe third-party rights;
• the Content is not fraudulent or materially misleading;
• the Content does not contain unlawful material; and
• the Content does not knowingly violate another person's privacy or publicity rights.

The Artist remains responsible for Content supplied by the Artist.

Artists should obtain appropriate consent or permission before publishing photographs or videos that identify Customers or other individuals where required by law.

Artists must not publicly publish sensitive Customer information merely because the Artist obtained access to it through a Booking.

The Company may remove or restrict portfolio Content following:

• a valid legal complaint;
• privacy complaint;
• intellectual property complaint;
• court or governmental direction;
• violation of Platform rules; or
• other legitimate safety or legal concern.

The Platform and its proprietary components may include:

• software;
• source code;
• interface design;
• databases;
• logos;
• brand elements;
• graphics;
• text;
• layouts;
• systems;
• workflows;
• algorithms;
• trademarks;
• service marks;
• documentation; and
• other proprietary materials.

Such materials are owned by or licensed to the Company unless otherwise stated.

Except as expressly permitted by law or by the Company in writing, an Artist must not:

• copy;
• reproduce;
• modify;
• distribute;
• sell;
• lease;
• commercially exploit;
• reverse engineer;
• scrape;
• extract;
• create derivative works from; or
• misuse
• the Company's proprietary materials.

The Artist must not represent that the Artist is:

• an employee of Mehndi Wala;
• an official representative of the Company;
• an authorised franchisee;
• a Company-certified professional; or
• otherwise formally affiliated with the Company
• unless the Company has expressly authorised such representation.

The Artist may not use the Mehndi Wala brand, logo or other brand assets outside permitted Platform use without appropriate authorisation.

A person who believes that Content on the Platform infringes copyright, trademark, privacy, publicity or other legal rights may submit a complaint containing sufficient information for the Company to assess the issue.

The Company may:

• investigate;
• contact the relevant parties;
• restrict Content;
• remove Content;
• request additional information; or
• take other action appropriate under applicable law.

The Platform may use AI-assisted technology for purposes including:

• conversational assistance;
• search;
• recommendations;
• profile discovery;
• Service categorisation;
• summaries;
• comparisons;
• design discovery;
• Customer support; and
• other Platform functionality.

AI-generated outputs may contain errors, omissions or outdated information.

Artists must not rely on an AI-generated statement as definitive confirmation of:

• Customer demand;
• Booking;
• price;
• payment;
• availability;
• revenue;
• ranking;
• Customer intent; or
• contractual status
• unless the Platform expressly confirms the relevant information.

AI tools do not guarantee Customer acquisition, bookings, income or business performance.

Artists are responsible for keeping their availability information reasonably accurate.

Availability may change rapidly.

An availability indication does not constitute a confirmed Booking unless the applicable Platform workflow expressly confirms the Booking.

Artists should promptly update or communicate material changes to availability.

Repeatedly accepting Bookings while knowingly unavailable may constitute a violation of these Terms.

Artists must communicate with Customers professionally.

Artists must not engage in:

• harassment;
• threats;
• intimidation;
• discriminatory abuse;
• sexual harassment;
• stalking;
• abusive communications;
• coercion;
• extortion;
• fraudulent demands;
• unreasonable repeated contact; or
• other unlawful or harmful behaviour.

The Company may take appropriate Platform-level action where such conduct is reported or detected.

An Artist may refuse or discontinue a Service where reasonably necessary because of:

• unsafe conditions;
• harassment;
• threats;
• unlawful conduct;
• serious venue safety concerns;
• circumstances materially different from the agreed Booking; or
• other legitimate safety reasons,
• subject to applicable law and the applicable Booking Terms.

Where reasonably practicable, the Artist should notify the Customer and Platform Support promptly.

An Artist must not use the Platform to:

• violate applicable law;
• commit fraud;
• create fake accounts;
• submit false KYC information;
• impersonate another person;
• create fake Enquiries or Bookings;
• manipulate reviews or ratings;
• misuse promotional offers;
• upload unlawful Content;
• upload malware or malicious code;
• gain unauthorised access;
• scrape or systematically extract Platform data without permission;
• reverse engineer the Platform except where legally permitted;
• manipulate search or ranking systems;
• misuse Customer information;
• sell or misuse Platform-derived personal data;
• circumvent Platform Fees or security controls;
• falsely claim Company endorsement;
• misrepresent qualifications or certifications;
• harass or threaten another User;
• engage in discriminatory or unlawful conduct;
• interfere with Platform security;
• attempt to manipulate payment systems;
• engage in fraudulent chargeback activity;
• upload Content that infringes third-party rights; or
• otherwise misuse the Platform.

The Company may use reasonable technical, manual or automated measures to detect:

• fraudulent accounts;
• duplicate accounts;
• suspicious KYC information;
• fake Bookings;
• fake Enquiries;
• suspicious payments;
• abusive conduct;
• review manipulation;
• account takeover;
• security threats;
• unauthorised activity;
• misuse of Customer information; and
• other Platform abuse.

The Company may request additional information or temporarily restrict functionality while investigating suspected abuse.

The Company may review, restrict, disable or remove Content where reasonably necessary due to:

• violation of these Terms;
• Platform policy violations;
• unlawful Content;
• legal notices;
• court or governmental directions;
• privacy concerns;
• intellectual property complaints;
• fraud;
• security risks;
• harassment;
• safety concerns; or
• other legitimate Platform-protection reasons.

The Company is not required to proactively monitor every item of Content unless required by applicable law.

The collection, use, storage, disclosure and other processing of personal information is governed by the Company's Privacy Policy.

The Company may process Artist information for purposes including:

• account creation;
• onboarding;
• KYC;
• verification;
• payments;
• subscriptions;
• Bookings;
• Customer communication;
• fraud prevention;
• security;
• dispute handling;
• analytics;
• Platform improvement;
• marketing where legally permitted;
• legal compliance; and
• other purposes described in the Privacy Policy.

Artists must review the Privacy Policy before using the Platform.

Where an Artist independently collects or processes Customer personal information outside the Company's Platform systems, the Artist is responsible for complying with applicable data-protection and privacy requirements.

The Artist must not:

• retain unnecessary Customer data;
• sell Customer data;
• disclose Customer data without lawful basis;
• use Customer data for unrelated purposes;
• upload Customer information to unauthorised systems; or
• retain personal information longer than reasonably necessary for lawful purposes.

The Platform may integrate with third-party services, including:

• payment providers;
• authentication providers;
• cloud infrastructure providers;
• communication providers;
• analytics services;
• mapping services;
• customer support services;
• verification providers; and
• other technology providers.

Third-party services may have their own terms and privacy policies.

The Company is not responsible for independent acts or omissions of third parties except to the extent liability cannot lawfully be excluded.

Artists may receive transactional communications relating to:

• account activity;
• OTP verification;
• Enquiries;
• Bookings;
• payments;
• refunds;
• cancellations;
• security;
• subscription activity;
• support; and
• other Platform operations.

Marketing communications shall be handled in accordance with applicable law and applicable preferences or consent mechanisms.

Necessary transactional communications may continue even where an Artist has opted out of permitted marketing communications.

The Company does not guarantee that the Platform will always be:

• uninterrupted;
• error-free;
• available on every device;
• compatible with every network;
• completely secure against every threat; or
• continuously available without maintenance.

The Company may conduct maintenance, upgrades, security interventions and technical changes.

Nothing in this clause excludes liability that cannot lawfully be excluded.

The Company does not guarantee that an Artist will receive:

• a particular number of Enquiries;
• a particular number of Bookings;
• any minimum revenue;
• a particular number of profile views;
• a particular ranking;
• a particular conversion rate;
• a particular Customer base; or
• any specific business outcome.

Subscription, promotional or Boosted Placement fees do not constitute a guarantee of business performance.

The Company does not guarantee:

• artistic outcome;
• exact design appearance;
• exact colour or shade;
• longevity of mehndi;
• Customer satisfaction;
• punctuality;
• product suitability;
• hygiene practices;
• Artist conduct;
• Customer compatibility; or

Service quality.

The Artist remains responsible for the Services actually performed by the Artist.

The primary Service relationship is between the Customer and the Artist.

Where a dispute arises, the parties should first attempt to resolve it through the applicable Platform support process where available.

The Company may:

• review Platform records;
• request information;
• communicate with the parties;
• facilitate communication;
• assist with payment/refund processing where applicable;
• take account-level action; or
• take other Platform-level measures reasonably necessary.

Unless expressly agreed or required by law, the Company does not act as a court, arbitrator or final adjudicator of every Customer-Artist dispute.

Nothing in these Terms removes any statutory right or remedy available to an Artist.

The Company may maintain records relating to:

• Enquiries;
• Bookings;
• payments;
• invoices;
• subscription activity;
• communications;
• account activity;
• verification;
• security events; and
• support interactions.

Such records may be used for:

• customer support;
• dispute handling;
• fraud prevention;
• accounting;
• legal compliance;
• security;
• payment reconciliation; and
• legitimate Platform operations,
• subject to the Privacy Policy and applicable law.

Artists agree that electronic records, including:

• OTP verification;
• electronic acceptance;
• Platform logs;
• Booking records;
• invoices;
• payment records;
• messages;
• notifications; and
• other electronically generated records
• may be used as evidence of transactions or communications, subject to applicable law.

The Company may suspend or restrict an Artist Account where reasonably necessary because of:

• breach of these Terms;
• fraud;
• KYC concerns;
• false information;
• payment misuse;
• abusive conduct;
• safety concerns;
• unlawful activity;
• repeated Booking misconduct;
• fake reviews;
• misuse of Customer information;
• intellectual property complaints;
• security threats;
• regulatory requirements; or
• other legitimate Platform-protection reasons.

Where reasonably practicable, the Company may provide notice or an opportunity to address the issue.

Immediate restriction may be appropriate where delay could create safety, fraud, security, legal or financial risk.

The Company or Artist may terminate the Artist relationship in accordance with applicable contractual terms and law.

Termination of an Artist Account does not automatically cancel obligations that arose before termination.

The Company may take reasonable steps regarding pending Bookings, payments, refunds and Customer communications following termination.

Following termination:

• Platform access may cease;
• the Artist profile may be unpublished;
• promotional features may stop;
• future Bookings may be restricted;
• pending transactions may be processed or reviewed;
• outstanding amounts may remain payable; and
• legally required records may be retained.

The Company's handling of retained personal information shall be governed by the Privacy Policy and applicable law.

Where an Artist Account is suspended or terminated while Bookings remain pending, the Company may take reasonable steps to protect affected Customers and Artists.

Depending on the circumstances, the Company may:

• notify affected parties;
• restrict new Bookings;
• facilitate cancellation;
• process applicable refunds;
• assist with replacement arrangements where available; or
• take other reasonable Platform-level action.

No replacement Artist or alternative Service is guaranteed unless expressly confirmed.

To the maximum extent permitted by applicable law, the Artist agrees to indemnify and hold harmless the Company, its directors, officers, employees and authorised service providers against third-party claims, liabilities, damages, losses, costs and reasonable expenses arising from:

• material breach of these Terms;
• unlawful conduct by the Artist;
• infringement caused by Artist Content;
• fraudulent or intentionally misleading conduct;
• misuse of Customer information;
• violation of applicable law;
• unauthorised representations regarding the Company; or

Services performed by the Artist, to the extent legally permissible.

The Artist shall not be required to indemnify the Company for liability caused solely by the Company's own conduct where such liability cannot legally be transferred to the Artist.

To the maximum extent permitted by applicable law, the Company shall not be liable for indirect, incidental, special or consequential losses arising from the Artist's use of the Platform, including loss of profits, loss of anticipated business, loss of goodwill or loss of opportunity.

Where the Company is legally liable for a claim directly relating to a specific Booking and a limitation is legally permissible, the Company's aggregate liability may be limited to the Platform Fees actually paid by the Artist to the Company in connection with that specific Booking, or such other amount as applicable law requires.

Nothing in these Terms shall:

• exclude liability that cannot legally be excluded;
• remove mandatory statutory rights;
• exclude liability for fraud where such exclusion is prohibited;
• exclude liability for death or personal injury where prohibited by law; or
• prevent an Artist from exercising a mandatory legal remedy.

The Company shall not be responsible for delay or failure caused by circumstances beyond its reasonable control, including:

• natural disasters;
• fire;
• flood;
• epidemic or pandemic;
• war;
• civil disturbance;
• governmental restrictions;
• infrastructure failures;
• telecommunications failures;
• widespread internet disruption;
• payment network failures;
• third-party service outages;
• cyber incidents not caused by failure to take legally required reasonable measures; or
• other events beyond reasonable control.

This clause does not excuse obligations that cannot lawfully be excluded.

The Company maintains a grievance mechanism in accordance with applicable law.

Grievance Officer: Ashok Kumar, DirectorCompany: Mehndi Wala Arts Pvt. Ltd.Address: C-125, Pandav Nagar, New Delhi – 110092, IndiaEmail: support@mehndiwalaa.comPhone: 8700728172 / 8630159154

Artists may submit grievances concerning:

• account access;
• onboarding;
• KYC;
• Platform services;
• Content;
• payment-related issues;
• subscriptions;
• Bookings;
• Customer-related Platform issues;
• privacy concerns; or
• other matters falling within the Company's responsibility.

A grievance should contain sufficient information to enable the Company to identify the relevant Artist Account, Booking, transaction, Content or issue.

The Company shall process grievances in accordance with applicable legal requirements and its applicable grievance procedure.

Where applicable law prescribes specific acknowledgement, resolution, removal or response timelines, the Company shall follow those requirements.

The Platform may be subject to applicable laws concerning:

• electronic commerce;
• consumer protection;
• information technology;
• data protection;
• privacy;
• payments;
• taxation;
• intellectual property;
• advertising;
• cyber security; and
• other relevant matters.

The Artist remains independently responsible for laws applicable to the Artist's profession, business, employees, team members, Services, taxes, licences and operations.

The Company may modify Platform practices where reasonably necessary to comply with changes in law or regulatory requirements.

The Company may update these Terms from time to time.

Changes may be made because of:

• legal requirements;
• regulatory changes;
• security requirements;
• Platform changes;
• new features;
• discontinued features;
• commercial changes; or
• other legitimate operational reasons.

Updated Terms will generally be effective from the date stated in the updated Terms.

Material changes may be communicated through reasonable means where appropriate.

Changes shall not automatically modify the agreed terms of a confirmed Booking unless required or permitted by applicable law or expressly agreed.

Where multiple contractual documents apply to the same matter, the following order shall generally apply, subject to mandatory law:

• applicable mandatory law;
• specific terms expressly agreed for the relevant Booking;
• applicable Cancellation and Refund Terms;
• applicable Payment Terms;
• applicable Subscription or commercial terms;
• these Artist Terms; and
• other general Platform policies.

If two documents contain a genuine conflict, the more specific provision applicable to the relevant transaction shall generally prevail to the extent of the conflict, unless mandatory law requires otherwise.

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision shall be modified or limited to the minimum extent necessary to make it enforceable where legally permitted.

The remaining provisions shall continue in full force and effect.

Failure by the Company to enforce any provision of these Terms does not constitute a waiver of the Company's right to enforce that provision later.

A waiver must be expressly made and shall apply only to the specific circumstance for which it is granted.

The Company may assign or transfer its rights and obligations under these Terms in connection with:

• merger;
• acquisition;
• restructuring;
• financing;
• sale of business;
• transfer of Platform operations; or
• another lawful corporate transaction.

An Artist may not assign the Artist's rights or obligations under these Terms without the Company's prior written consent, except where applicable law permits otherwise.

Provisions which by their nature are intended to continue after termination shall survive termination.

These may include provisions relating to:

• payments;
• outstanding obligations;
• intellectual property;
• Content licences;
• privacy and data handling;
• indemnification;
• limitation of liability;
• disputes;
• legal compliance;
• records; and
• governing law.

These Terms, together with applicable Policies and specific Booking or commercial terms, constitute the agreement governing the Artist's use of the Platform, subject to mandatory applicable law.

They supersede prior general statements concerning the same subject matter, except where a specific written agreement expressly provides otherwise.

Unless expressly stated otherwise or required by applicable law, these Terms do not create enforceable contractual rights for persons who are not parties to this Agreement.

Nothing in these Terms creates:

• an employer-employee relationship;
• partnership;
• joint venture;
• franchise;
• fiduciary relationship;
• general agency; or
• other relationship of legal representation
• between the Company and the Artist.

The Artist remains an independent service provider.

Where an Artist receives non-public business information from the Company that is reasonably understood to be confidential, the Artist shall not knowingly disclose or misuse such information except:

• for legitimate Platform use;
• with the Company's permission;
• where required by law; or
• where the information has become publicly available through no breach of the Artist's obligations.

This provision does not prevent an Artist from exercising lawful rights or communicating with government authorities, courts or regulators.

The Company may take reasonable measures to improve accessibility of the Platform and important Platform information.

An Artist who experiences difficulty accessing important Terms, policies, support mechanisms or grievance channels may contact the Company through available support channels.

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to mandatory jurisdictional rights and remedies available under applicable law, courts having competent jurisdiction in Delhi, India may exercise jurisdiction over disputes arising from these Terms.

Nothing in this clause is intended to restrict any mandatory jurisdiction or statutory remedy that cannot lawfully be excluded.

These Terms may be published in English and may be translated into other languages for convenience.

Where legally permitted, the English version shall govern interpretation in the event of a material inconsistency between the English version and a translation.

For general Platform support:

Mehndi Wala Arts Pvt. Ltd.C-125, Pandav NagarNew Delhi – 110092India

Email: support@mehndiwalaa.comPhone: 8700728172 / 8630159154Website: MehndiWalaa.com

For grievances, Artists should use the designated grievance mechanism described in these Terms and any updated grievance information displayed on the Platform.

By registering as an Artist, completing onboarding, publishing a profile, submitting KYC information, responding to an Enquiry, communicating with a Customer, purchasing a Subscription, using a paid Platform feature, accepting a Booking, receiving a payment through supported Platform functionality, uploading Content or otherwise using the Platform, the Artist acknowledges that:

• the Artist has had an opportunity to read and understand these Terms;
• the Artist agrees to comply with these Terms to the extent permitted by applicable law;
• the Artist is an independent service provider;
• the Artist is not an employee or general agent of the Company;
• the Artist is responsible for the Services provided by the Artist;
• the Artist is responsible for the accuracy of profile, pricing and Service information;
• KYC or verification does not constitute a quality or professional certification;
• an Enquiry does not automatically constitute a Booking;
• payment success does not necessarily constitute Booking Confirmation;
• a Booking should be treated as confirmed only in accordance with the applicable Platform confirmation process;
• applicable Subscription, Platform Fee, commission or promotional charges may apply;
• the Artist is responsible for applicable taxes and legal obligations;
• Customer information must be handled lawfully;
• fake reviews, fake Bookings, fraudulent activity and manipulation are prohibited;
• the Artist must respect Customer privacy and safety;
• the Artist must comply with applicable Booking Terms;
• the Artist must use the Platform lawfully and responsibly;
• the Artist must not falsely represent Company endorsement or certification;
• the Artist remains responsible for Content submitted by the Artist;
• the Artist understands that Platform ranking, visibility and Customer demand are not guaranteed;
• AI-assisted information may contain errors and should not be treated as definitive contractual confirmation unless expressly confirmed by the Platform;
• the Company may take reasonable action against fraud, abuse, security risks and policy violations;
• applicable statutory rights and remedies are not waived by these Terms; and
• the Artist agrees to be bound by these Terms to the extent permitted by applicable law.